Service terms & cancellations
Updated November 1, 2026.
Alcide Digital Works LLC provides website design, redesign, and related business tools. This page explains how to request services and where to find your agreed terms. It does not replace an existing written project agreement or reduce rights you have under applicable law.
Agree the scope before paying
Confirm deliverables, price, schedule, revisions, hosting, ongoing fees, ownership, and handover in writing before checkout. Template previews are illustrative concepts using fictional brands, not completed client projects or evidence of customer results. Payment does not automatically create or launch a website.
Payments and subscriptions
Review the selected package and total at checkout. Any recurring amount, first billing date, and renewal schedule are displayed before you agree. Monthly plans renew until canceled. Optional services and third-party charges should be identified in your proposal. Stripe processes card payments; do not send card details in forms or chat.
Cancellation and refund requests
To request cancellation, email hello@alcidedigitalworks.com before your next billing date and include your order reference and account email. Do not include card numbers or passwords. Ask for written confirmation of the effective cancellation date and any handover steps. Your written project agreement governs refunds, work already performed, and any committed third-party expenses, subject to applicable law. This page does not impose a blanket no-refund rule.
For a billing error or refund request, email the same address with the order reference and a description of the issue. Canceling a service and requesting a refund are separate requests. Hosted portal access depends on an active subscription or approved trial; agree data export and transition needs before service ends.
Bookings with other businesses
A salon or other business using our tools sets its own appointment availability, deposit, rescheduling, cancellation, and refund policies. Review that business’s terms before booking. Contact the business about the service itself; contact Alcide for a technical problem with the platform.
Your materials and accounts
Provide only photos, logos, text, and other materials you own or have permission to use. Do not upload passwords, payment card numbers, government IDs, or unnecessary sensitive information. Keep private access links and credentials secure. Do not attempt to access other customers’ records or misuse the service.
AI assistance and results
Our assistant is automated and may make mistakes. Confirm prices, scope, and commitments in writing with Alcide. Chat does not create a booking, payment, or contract. Website design does not guarantee leads, revenue, search rankings, uninterrupted availability, or a particular business result.
Questions and concerns
Email hello@alcidedigitalworks.com to discuss scope, billing, accessibility, or a problem with your service. Updates to this informational page do not retroactively change an existing agreement.